Privacy Policy.

Data Controller: Qapaciti Ltd
Location: Glasgow, United Kingdom
ICO registration: ZC192464
Contact: [email protected]

Qapaciti Ltd is a publishing services company. We help authors write, edit, publish, and market their books. This policy applies to our website at qapaciti.com and all services we provide.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following categories of personal data:

Information you give us

• Name and email address — when you complete our enquiry form or request a call. We use this only to respond to your enquiry and, if you go on to work with us, to deliver the service.
• Book description or project details — when you describe your project in our enquiry form. This helps us understand your needs before we speak.
• Scheduling information — when you book a call via Calendly (Calendly LLC). Calendly may collect your name, email, and timezone. Their privacy policy governs this data.
• Payments — we do not take card payments on this website and do not collect or store card details here. If you become a client, any payment is arranged separately and handled by a regulated payment provider under its own terms.

Information collected automatically

• Usage and analytics data — with your consent, we use a privacy-focused analytics provider to measure website traffic (such as pages visited and referral sources) so we can understand how people find and use our site.
• Advertising data — with your consent, we use advertising technologies from partners such as Meta to measure the performance of our marketing campaigns. This may involve sharing limited information about your visit with those partners under their own terms. You can withdraw consent at any time via Cookie settings in the footer.
• Cookies — see Section 7 below.

We use your personal data for the following purposes:

• To respond to enquiries — when you submit an enquiry form, we use your name and email to contact you. Legal basis: legitimate interests (running our business).
• To deliver services — when you become a client, we use your contact and project information to provide the agreed services. Legal basis: performance of a contract.
• To measure site usage and our advertising — where you have accepted analytics and/or marketing cookies, we use analytics and advertising technologies to understand how visitors find us and how our campaigns perform. Legal basis: consent, which you can withdraw at any time via Cookie settings.

We do not sell your personal data. We share it only with third-party service providers who help us operate our business:

• Advertising partners (including Meta) — where you accept marketing cookies, to measure campaign performance. Some partners may process data in the United States under appropriate safeguards.
• Analytics provider — where you accept analytics cookies, to measure how our site is used.
• Scheduling provider (Calendly) — to arrange your call. May process data in the United States under Standard Contractual Clauses.

We may also disclose your data if required by law or to protect the rights, property, or safety of Qapaciti Ltd or others.

• Enquiry data (name, email, project description) — retained for up to 2 years after your last contact with us, unless you ask us to delete it sooner.
• Client records — retained for 6 years after the end of the engagement for legal and accounting purposes.
• Financial records — any invoicing or payment records are retained for 6 years to meet UK tax and accounting obligations. Payments are handled by a regulated provider off this website.
• Analytics data — aggregated and not personally identifiable. Retained in accordance with our analytics provider's policy.

Under UK GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data (the "right to be forgotten"), subject to legal obligations.
• Restriction — ask us to restrict how we use your data in certain circumstances.
• Portability — request your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

When you first visit, we ask which cookies you’re happy with. Only strictly necessary cookies are set before you choose. Analytics and marketing cookies are set only after you accept them. You can change or withdraw your choice at any time using Cookie settings in the footer, or by clicking “Reject all”.

Declining analytics and marketing cookies does not affect your ability to use the site or book a call. You can also block or delete cookies through your browser settings.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

While we take security seriously, no method of transmission over the internet is 100% secure. If you have concerns about a specific piece of data, please contact us.

Some of our service providers (Calendly, and — where you accept marketing cookies — Meta) are based in the United States. Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

For any questions about this policy or how we handle your data:

Qapaciti Ltd
Glasgow, United Kingdom
[email protected]